Measuring demand for appointments or services on a Monday – the busiest day of the week – is a good starting point for practices wanting to tackle capacity issues, guidance from NHS England has said.

Other suggestions on how to measure demand and capacity include trying to make more use of telephony data to identify peaks in call demand and looking at the practice’s ‘pain points’, such as the on-call list or ‘extras added into the day’.

Read more – Management in Practice (21/6/24)