PART TWO

Organisational Performance (OP)

Designed to allow aspiring and existing leaders and managers to manage effectively and efficiently to achieve the best outcomes for the individual, the organisation and all key stakeholders

Delivering outcomes (OP3)

Competency	Administerial role	Managerial role	Strategic role
OP3.2 Measuring outcomes	Is able to understand how success is measured and can monitor success using given tools and metrics	Is able to measure and analyse success against defined tools and metrics, and can act accordingly to the outcomes and is able to decide and implement appropriate systems of successful outcomes measurement	Is able to build a performance culture in which systems of continuous outcomes measurement are used to improve efficiency, effectiveness productivity, quality, and individual and stakeholder satisfaction