NHS Chief Executive, Sir Jim Mackey, today said that trying to get clarity from the NHS had been “like walking through treacle” for far too many families, as he set out new standards for NHS services to improve patients’ experiences of care.

The standards, published today, set out what patients can expect from the NHS when they are referred for planned care, and have been developed in consultation with patients, unpaid carers and experts including The Patient’s Association, Healthwatch England and The King’s Fund.

Read more – NHSE (3/7/26)