GP practices have been advised to appoint a ‘clinical safety officer’ (CSO) who has two days’ training before using any medical transcription tools – amid confusion around new NHS England guidance.

A letter issued earlier this month by NHS England further developed its guidance on the use of ambient voice technology (AVT) – the technical term for transcribing tools used during consultations – and stated that ‘all NHS organisations must ensure that any AVT solutions being used meets the specified NHS standards’

Read more – Management in Practice (23/6/25)