AI-generated complaints from patients are increasing workload and damaging GP practice teams’ wellbeing and morale, almost half of practice managers (45%) have reported in a survey.

The poll of almost 160 practice managers in the UK, conducted by Medical Protection Society (MPS) last month, revealed that 40% said AI written complaints were creating additional work for staff. A further 45% said they were having a negative impact on staff morale due to increased workload.

Read more – Management in Practice (12/10/26)