PART ONE

Self-Performance (SP)

Designed to allow aspiring and existing leaders and managers to make and use of informed processes that meet ethical and organisational requirements and help achieve organisational goals and objectives.

Communication (SP3)

Competency	Administerial role	Managerial role	Strategic role
PSF14 SP3.3 Conflict resolution	To be able to handle difficult conversations confidently and appropriately	To be able to appropriately apply conflict resolution techniques to manage challenging circumstances	Is able to employ diplomacy with diverse groups of internal and external stakeholders and is able resolve conflict