Core Competency #22 – Poor performance

Is aware of language and issues. Takes responsibility for identifying poor performance in junior staff for whom responsibility is held. May participates in appraisal/ mentoring/training processes to remedy (Administrative Role)

Coordinates arrangements for identification of poor performance. Takes action to address this amongst non-clinical staff and may, with GPs, be involved with clinical employees. May undertake non-clinical standard-setting and provide appropriate training/mentoring programmes (Managerial Role)

Develops, implements and manages systems for identification and remedy of poor performance and monitors/evaluate effectiveness of these. May advise practices on issues relating to poor performance and disseminates/facilitates availability of necessary skills (Strategic Role)